Claudia Zeppieri
Customer Account Specialist
6473899343
Vaughan, ON, CA
Skills
Social Media
100%
Writing/Editing
100%
Proofreading
100%
Web Development
80%
Photography
85%
Microsoft Office
100%
Time Management
80%
Organization
100%
Adobe Photoshop
80%
Blogging
100%
Google Analytics
85%
Customer Service
100%
Languages
English
French
Italian
Work Experience
Customer Account Specialist - TD Bank
December 2019 - Present
- Convinced customers to make immediate payments using persuasive techniques and in-depth knowledge of business procedures.
- Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Trained junior team members and mentored on important procedures.
Content Writer and Editor - Team Study
July 2019 - September 2019
- Prepared, rewrote, and edited copies to improve readability.
- Updated and formatted existing documentation to a more user-friendly format.
- Applied top-notch time management techniques to juggle extensive list of deadlines and projects in various phases of completion.
- Improved materials and manuscripts with detailed advice on content, style and organization.
Food and Beverage Supervisor - Canada's Wonderland
May 2016 - October 2019
- Promoted to a supervisory position after a year.
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.
- Managed establishment finances, including counting cash and receipts and completing bank deposits.
- Improved team knowledge and abilities by training each in proper procedures and standards.
Food and Beverage Associate - Canada's Wonderland
May 2017 - September 2017
- Promoted sales and contributed to the Coca Cola GUT Program
- Took on an instant leadership role, provided assistance for other associates so that they can work proficiently within a fast-paced work environment
Education
Western University
2015 - 2019
Specialization in English Language and Literature
- Western Scholarship of Excellence
- Faculty of Arts and Humanities Entrance Scholarship of Excellence
Certifications
- Completion of Long-Term Development Ontario Soccer Association Courses – Active Start, FUNdamentals
- Successfully completed National Lifeguard Certification
- Holds Standard First Aid and CPR Certificate
- SMART Certification
- Google Analytics for Beginners Certification
- Advanced Google Analytics Certification
- Google Analytics Power Users Certification
- Google Analytics 360 Certification
- Google Analytics Individual Qualification
Projects
Personal Website/Blog
- Currently working on transferring my Instagram account into a website
- Using Webstorm, coding in Javascript, HTML, and CSS
- Will be used primarily to advertise my blog and personal written pieces
Instagram Blog
- Has been developed in showing a proficiency and efficiency in advertising companies
- Knowledge in obtaining many followers
- Created a personalized brand through social media platforms